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Date Changes and Cancellations - Siena

In case of cancellation of tickets or tours, we kindly request contacting our offices by email: info@ticketsflorence.com or by phone at +39 055 5321180.
In all cases, cancellations will have to be noticed in written form by email or fax in order to receive a partial refund (according to the below cancellation policy). The date of the cancellation request is the day when the request in written form is received by Italy Travels. For this reason, valid cancellation requests will not be accepted by phone unless accompanied by a written document.
Cancellation policy varies depending on the type of the requested service.

MUSEUM AND EXHIBITION TICKETS
From the reservation date up to 72 hours prior to the day of the visit, cancellation policy is € 8.00 per ticket. From 72 hours preceding tour date and in case of no-show, cancellation penalty is 100% of total price, therefore no reimbursement will be granted.
CANCELLATION POLICY FOR PRIVATE GUIDED TOURS
From reservation day up to 4 days before tour date, cancellation penalty is 30% of the total tour price.
For cancellations communicated to Italy Travels from 3 days prior to tour date, cancellation penalty is 100% of total price, therefore no reimbursement will be granted.
Cancellation policy will be applied proportionally to the number of cancelled tour participants.
CANCELLATION POLICY FOR GUIDED GROUP TOURS (regular tours)
From reservation day up to 9 days prior to tour date, cancellation penalty is 10% of total tour price.
If cancellation conveys between 8 to 4 days prior to tour date, cancellation penalty is 30% of total tour price.
For cancellations communicated to Italy Travels from 3 days prior to tour date, cancellation penalty is 100% of total price, therefore no reimbursement will be granted.

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As a tour operator, Italy Travels offers guided tours with expert, licensed guides to Italy's finest museums and most defining monuments. We specialize in cultural weekends in Italy's major art cities, including Rome, Venice, Florence, Turin, and Naples.

Book with Italy Travels and organize your guided tour of Italy's top art exhibitions and museums, including the Uffizi Gallery and the Vasari Corridor in Florence; the Vatican Museums, the Sistine Chapel and St. Peter's Basilica in the Vatican; the Colosseum and the archaeological sites of Rome; the Palazzo Ducale and the museums of St. Mark's Square in Venice; special exhibits at the Scuderie del Quirinale in Rome, the Palazzo Strozzi in Florence, and at the Chiostro del Bramante in Rome.

Enjoy special summer evening openings of museums and archaeological sites and exclusive tours of Italy's most awe-inspiring cities. On our site Italytravelstours, choose from dozens of amazing options for guided tours. Don't miss the chance to make your trip to Italy an experience you are sure to never forget!

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