In case of cancellation of tickets or tours, we kindly request contacting our offices by email: info@italy-travels.it or by phone at +39 055 5321180.
In all cases, cancellations will have to be noticed in written form by email or fax in order to receive a partial refund (according to the below cancellation policy). The date of the cancellation request is the day when the request in written form is received by Italy Travels. For this reason, valid cancellation requests will not be accepted by phone unless accompanied by a written document.
Cancellation policy varies depending on the type of the requested service and on the art city you are booking for.
CANCELLATION POLICY FOR PRIVATE GUIDED TOURS (visitis with private guide)
From reservation day up to 4 days before tour date, cancellation penalty is 30% of the total tour price.
For cancellations communicated to Italy Travels from 3 days prior to tour date, cancellation penalty is 100% of total price, therefore no reimbursement will be granted.
Cancellation policy will be applied proportionally to the number of cancelled tour participants
For all other services (tickets and group, regular tours) we kindly ask you to read the caancellation policy you find on the page which descripbes the single product.
