Date Changes and Cancellations - Rome
DATE CHANGES
If you need to change an already confirmed booking, please email our offices at info@ticketsrome.com or call us at 0552670402. Requests for changes must always be sent in writing by email and must be accepted in writing by Italy Travels. Visitors must reprint the modified voucher, a paper copy of which must be presented at the ticket office on the day of the tour.
DATE CHANGE RULES FOR EACH MUSEUM
ENTRY TO VATICAN MUSEUMS, VATICAN GARDENS, AND PAPAL RESIDENCES OF CASTEL GANDOLFO
Please note for the Vatican Museums, the Pontifical Villas of Castel Gandolfo and the Vatican gardens, you may change the tour time and/or date only once within 2 working days before the booked date. After that point, the voucher may no longer be changed. The new date must be within 55 days from the original date. The change will be accepted subject to availability of the Vatican Museums. Only one change is allowed that may apply simultaneously to the time and date of the tour. The two factors – date and time – may not, however, be changed upon two separate occasions. The type of ticket, number of tickets, and booked service may not be changed. Reservations for the Vatican Museums may in no case be refunded.
ADMISSION TO THE COLOSSEUM: Admission tickets to the Colosseum, including those with an audio guide booking, once booked, may in no way be changed or canceled.
This means that if visitors are unable to use these tickets, they will not receive any refund, even partial. Once the booking has been completed, no aspect of these tickets may be changed, including time, date, or ticket type. As such, we suggest you take special care when reserving online and choosing the date, time, and ticket type.
For the Borghese Gallery, Castel Sant'Angelo, Palazzo Barberini, the Spada Gallery, and the Villa Giulia Etruscan Museum, the date and time of booking may be changed up to 7 working days before the booked date, paying a fee of €2.50 per ticket. After that point, the voucher may no longer be changed.
For the National Roman Museum, the Baths of Caracalla, and the Hadrian Villa, you may change the date and time of booking up to 2 working days before the booked date without paying any fee.
PLEASE NOTE: tickets to the Scuderie del Quirinale, Capitoline Museum, Ara Pacis, Trajan's Market, Complesso del Vittoriano, and Chiostro del Bramante, once booked, may not be changed, canceled, nor refunded for any reason.
PLEASE NOTE: For the following guided tours: Colosseum in Moonlight, Colosseum with Underground, Colosseum with Belvedere, Moon over the Roman Forum, Baths of Caracalla by Night, and Domus Aurea, once booked, no changes may be made and no refund will be given.
CANCELLATIONS
If you need to cancel a ticket or tour, please contact our offices by email info@ticketsrome.com or call us at 0552670402.
Cancellations must, in all cases, be sent in writing by email or fax in order to receive a partial refund of the amount paid when allowed by the cancellation policy below. For the purposes of calculating the cancellation fee, we will consider the date we receive the cancellation request from the client. Cancellation requests by phone will not be considered if not accompanied by a written request.
The cancellation policy varies based on the type of service purchased.
TICKETS AND VATICAN MUSEUMS ADMISSION: Tickets booked for the Vatican Museums, the Pontifical Villas of Castel Gandolfo, and the Vatican Gardens are in no way refundable, even partially.
TICKETS THAT CANNOT BE CANCELED: Tickets to the Colosseum, Colosseum with audio guide, Scuderie del Quirinale, Capitoline Museum, Ara Pacis, Trajan's Markets, Complesso del Vittoriano, and Chiostro del Bramante, once booked, may not be changed, canceled, or refunded.
For all other museums not listed above, the following cancellation policy applies:
From the date of booking until 5 days before the day of the tour, the cancellation fee is €8.00 per ticket. From 4 days before the tour time and for no-shows (unused tickets), the cancellation fee is 100% of the amount paid, i.e. there is no right to a refund.
CANCELLATION POLICY – PRIVATE GUIDED TOURS
From the date of booking until 4 days before the day of the tour, the cancellation fee is 30% of the total tour price. For cancellations communicated to Italy Travels 3 or fewer working days before the tour day, the cancellation fee is 100% of the entire amount of the tour (100% of the total price), i.e. there is no right to a refund. This cancellation policy will be applied proportionately to partial cancellations based on the number of tour participants.
CANCELLATION POLICY – GUIDED GROUP TOURS
From the date of booking until 5 days before the day of the tour, the cancellation fee is 40% of the total tour price. For cancellations communicated to Italy Travels 4 or fewer working days before the tour day, the cancellation fee is 100% of the entire amount of the tour (100% of the total price), i.e. there is no right to a refund.
PLEASE NOTE: For the following guided tours: Colosseum in Moonlight, Colosseum with Underground, Colosseum with Belvedere, Moon over the Roman Forum, Baths of Caracalla by Night, and Domus Aurea, no changes may be made after booking and no refunds are given for cancellations, no-shows or the visitors' being unable to take the tour, for whatever reason.